All Systems Operational

About This Site

Welcome to the RiskNarrative® home for real-time information on our platforms' status. Here you'll find live and historical data on systems availability. If there are any interruptions in service, a note will be posted here. The site is for informational purposes only and not for contractual obligation purposes.

Uptime over the past 90 days. View historical uptime.
UK: www.trunarrative.cloud Operational
90 days ago
99.68 % uptime
Today
API Operational
90 days ago
99.98 % uptime
Today
Portal Operational
90 days ago
99.39 % uptime
Today
US: us.trunarrative.cloud Operational
90 days ago
99.94 % uptime
Today
API Operational
90 days ago
99.95 % uptime
Today
Portal Operational
90 days ago
99.93 % uptime
Today
EU: eu.trunarrative.cloud Operational
90 days ago
99.88 % uptime
Today
API Operational
90 days ago
99.95 % uptime
Today
Portal Operational
90 days ago
99.81 % uptime
Today
APAC: apac.trunarrative.cloud Operational
90 days ago
99.95 % uptime
Today
API Operational
90 days ago
99.95 % uptime
Today
Portal Operational
90 days ago
99.95 % uptime
Today
AU: au.trunarrative.cloud Operational
90 days ago
99.95 % uptime
Today
API Operational
90 days ago
99.95 % uptime
Today
Portal Operational
90 days ago
99.95 % uptime
Today
PP: pp.trunarrative.cloud Operational
90 days ago
99.89 % uptime
Today
API Operational
90 days ago
99.83 % uptime
Today
Portal Operational
90 days ago
99.95 % uptime
Today
API Documentation: api.trunarrative.com Operational
90 days ago
99.97 % uptime
Today
MFT Service Operational
Third-party Application Endpoints Operational
Aristotle Operational
Au10tix Operational
BlueM Operational
BVD Operational
CallValidate Operational
CCBR Operational
CDDN Operational
Cedar Rose Operational
Charity Commission Operational
Cifas Operational
Compliance Lens AP Operational
Compliance Lens AU Operational
Compliance Lens EU Operational
Compliance Lens UK Operational
Compliance Lens US Operational
ComplyAdvantage Operational
Creditsafe Operational
CRIF Operational
Cruks Operational
Datazoo Operational
Dow Jones Operational
Dun & Bradstreet Operational
Emailage Operational
Equifax Canada Operational
Equifax UK Operational
GBG Operational
GDC Operational
Graydon Operational
IDVerse Operational
Infinian Operational
Iovation Operational
Kyckr Operational
LexisNexis Brazil IVS Operational
LexisNexis IDU Operational
LexisNexis InstantID Operational
LexisNexis InstantID Q & A Operational
LexisNexis RiskView Operational
LexisNexis ThreatMetrix Operational
Mastercard Operational
ResistantAI Operational
Seon Operational
Socure Operational
TransUnion Operational
Trulioo Operational
VatStack Operational
Veratad Operational
Veridas Operational
Veriff Operational
Visa Operational
Vital4 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 23, 2026

No incidents reported today.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026
Compliance Lens Monitoring Alerts Delivery
Resolved - This incident has been resolved, and stalled alerts are in queue for delivery. Please expect these to be delivered shortly.
Feb 20, 15:59 GMT
Monitoring - We are now moving to release the stalled alerts, and expect this activity to begin shortly. We will be monitoring the progress and share a final update once completed.
Feb 20, 14:23 GMT
Identified - We have identified the cause of this issue, and we are moving to implement a fix. Once the fix is in place, we would expect that all stalled alerts will be released to our customers. We are aiming to release all stalled alerts and deliver them prior to the 21/02/2026 monitoring run.
Feb 20, 13:45 GMT
Investigating - We have identified an issue which is preventing delivery of Compliance Lens monitoring alerts since our February Product Releases. Though we have received these alerts from the Compliance Lens service, they have not been successfully passed to our customers. We are investigating and will be aiming to release all stalled alerts as soon as possible.
Feb 20, 11:22 GMT
Feb 19, 2026
Production UK - Deployment
Completed - The scheduled maintenance has been completed.
Feb 19, 22:23 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 21:00 GMT
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 13, 14:31 GMT
Pre-Production Deployment
Completed - The scheduled maintenance has been completed.
Feb 19, 15:29 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 13:30 GMT
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 19, 13:28 GMT
Feb 18, 2026
Production EU - Deployment
Completed - The scheduled maintenance has been completed.
Feb 18, 21:19 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 20:00 GMT
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 13, 14:28 GMT
Production US - Deployment
Completed - The scheduled maintenance has been completed.
Feb 18, 13:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 09:00 GMT
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 13, 14:27 GMT
Feb 17, 2026
UK Portal - Postcode Lookup function
Resolved - We have identified an alternative solution for the service and are exploring implementation options. We will look to share periodic updates via Customer Notifications, and will share a final update once a resolution is in place.
Feb 17, 16:45 GMT
Monitoring - The RiskNarrative portal is currently experiencing a service disruption affecting the UK postcode lookup function due to an issue with one vendor. We understand the importance of timely data delivery, and will endeavour to keep you informed of the current status and impacts as we remediate this issue. LexisNexis Risk Solutions is actively pursuing solutions to replace this feature.
Feb 11, 09:57 GMT
Investigating - We are aware of an issue affecting the RiskNarrative portal's UK postcode lookup function. Our Product team are investigating the cause, and we'll be looking to share updates as they become available.
Feb 9, 14:53 GMT
Production APAC - Deployment
Completed - The scheduled maintenance has been completed.
Feb 17, 16:44 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 14:00 GMT
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 13, 14:26 GMT
Feb 16, 2026
Production AU - Deployment
Completed - The scheduled maintenance has been completed.
Feb 16, 15:51 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 12:00 GMT
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 13, 14:25 GMT
Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026
Equifax UK Outage
Resolved - A fix has been implemented for affected customers, and our monitoring has shown good effect. We expect this incident to be resolved.
Feb 13, 15:44 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 17:57 GMT
Update - We are continuing to work on a fix for this issue.
Feb 12, 17:57 GMT
Identified - Our team has identified the issue with Equifax products and is implementing a fix.
Feb 12, 15:43 GMT
Investigating - RiskNarrative teams are currently investigating an outage for Equifax products. We are in discussion with the Equifax support teams.
Feb 12, 15:01 GMT
Feb 12, 2026
Feb 11, 2026
Degraded Performance- Compliance Lens
Resolved - This incident has been resolved.
Feb 11, 21:43 GMT
Investigating - Compliance Lens is reporting degraded performance due to connectivity issues. They are currently investigating the cause.
Feb 11, 21:10 GMT
US - DB Maintenance
Completed - The scheduled maintenance has been completed.
Feb 11, 12:29 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 10:00 GMT
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 11, 09:41 GMT
Feb 10, 2026
Platform Accessibility
Resolved - Following the implementation of fixes by our cloud service provider, the platform has remained stable and we have not observed any further DNS resolution issues.

This incident is now considered resolved and will be closed.

A full Root Cause Analysis (RCA) will be made available via our Customer Support team as soon as we have received the final report from our cloud provider.

We apologise again for the disruption caused and thank you for your patience.
Feb 10, 23:02 GMT
Monitoring - Since our cloud provider implemented their fixes, we have not observed any further failures and DNS resolution appears to have returned to normal operation.

We will continue to closely monitor the platform to ensure ongoing stability and will provide further updates if anything changes.
Feb 10, 22:21 GMT
Identified - Our cloud provider has identified the root cause of the issue and is actively working on remediation.

They are currently deploying fixes across all affected endpoints. We are seeing early signs of improvement and will continue to closely monitor performance and availability.

Further updates will be provided as progress continues.
Feb 10, 21:48 GMT
Investigating - We are currently experiencing an issue impacting access to our platform due to a DNS resolution problem affecting our cloud service provider.

Our cloud provider’s support engineers are actively investigating and the issue has been escalated. We are closely monitoring the situation and will provide an update as soon as more information becomes available.

We apologise for any disruption this may cause and appreciate your patience.
Feb 10, 20:26 GMT
Feb 9, 2026
MFT - Maintenance
Completed - The scheduled maintenance has been completed.
Feb 9, 10:21 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 10:00 GMT
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 5, 15:26 GMT
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