All Systems Operational

About This Site

Welcome to the RiskNarrative® home for real-time information on our platforms' status. Here you'll find live and historical data on systems availability. If there are any interruptions in service, a note will be posted here. The site is for informational purposes only and not for contractual obligation purposes.

Uptime over the past 90 days. View historical uptime.
UK: www.trunarrative.cloud Operational
90 days ago
99.68 % uptime
Today
API Operational
90 days ago
99.9 % uptime
Today
Portal Operational
90 days ago
99.47 % uptime
Today
US: us.trunarrative.cloud Operational
90 days ago
99.95 % uptime
Today
API Operational
90 days ago
99.94 % uptime
Today
Portal Operational
90 days ago
99.96 % uptime
Today
EU: eu.trunarrative.cloud Operational
90 days ago
99.95 % uptime
Today
API Operational
90 days ago
99.95 % uptime
Today
Portal Operational
90 days ago
99.95 % uptime
Today
APAC: apac.trunarrative.cloud Operational
90 days ago
99.95 % uptime
Today
API Operational
90 days ago
99.95 % uptime
Today
Portal Operational
90 days ago
99.95 % uptime
Today
AU: au.trunarrative.cloud Operational
90 days ago
99.95 % uptime
Today
API Operational
90 days ago
99.95 % uptime
Today
Portal Operational
90 days ago
99.95 % uptime
Today
PP: pp.trunarrative.cloud Operational
90 days ago
99.86 % uptime
Today
API Operational
90 days ago
99.78 % uptime
Today
Portal Operational
90 days ago
99.95 % uptime
Today
API Documentation: api.trunarrative.com Operational
90 days ago
99.93 % uptime
Today
MFT Service Operational
Third-party Application Endpoints Operational
Aristotle Operational
Au10tix Operational
BlueM Operational
BVD Operational
CallValidate Operational
CCBR Operational
CDDN Operational
Cedar Rose Operational
Charity Commission Operational
Cifas Operational
Compliance Lens AP Operational
Compliance Lens AU Operational
Compliance Lens EU Operational
Compliance Lens UK Operational
Compliance Lens US Operational
ComplyAdvantage Operational
Creditsafe Operational
CRIF Operational
Cruks Operational
Datazoo Operational
Dow Jones Operational
Dun & Bradstreet Operational
Emailage Operational
Equifax Canada Operational
Equifax UK Operational
GBG Operational
GDC Operational
Graydon Operational
IDVerse Operational
Infinian Operational
Iovation Operational
Kyckr Operational
LexisNexis Brazil IVS Operational
LexisNexis IDU Operational
LexisNexis InstantID Operational
LexisNexis InstantID Q & A Operational
LexisNexis RiskView Operational
LexisNexis ThreatMetrix Operational
Mastercard Operational
ResistantAI Operational
Seon Operational
Socure Operational
TransUnion Operational
Trulioo Operational
VatStack Operational
Veratad Operational
Veridas Operational
Veriff Operational
Visa Operational
Vital4 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 16, 2026

No incidents reported today.

Apr 15, 2026
Pre-Production - Degraded Performance
Resolved - The API response time was degraded during this period, some requests may have failed or not have been processed within the anticipated timeframe.
Apr 15, 23:34 BST
Investigating - We are currently investigating this issue.
Apr 15, 23:33 BST
Pre-Production - Degraded Performance
Resolved - Response time was degraded during this period, some requests may have failed or not have been processed within the anticipated timeframe.
Apr 15, 20:14 BST
Investigating - We are currently investigating this issue.
Apr 15, 20:13 BST
Production US - DB Maintenance
Completed - The scheduled maintenance has been completed.
Apr 15, 10:17 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 09:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 13, 17:11 BST
Apr 14, 2026
Pre-Production - Degraded Performance
Resolved - The API response time was degraded during this period, some requests may have failed or not have been processed within the anticipated timeframe.
Apr 14, 22:30 BST
Investigating - We are currently investigating this issue.
Apr 14, 22:28 BST
Production APAC - DB Maintenance
Completed - The scheduled maintenance has been completed.
Apr 14, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 17:10 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 13, 17:08 BST
Pre-Production Deployment
Completed - The scheduled maintenance has been completed.
Apr 14, 17:51 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 16:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 14, 15:59 BST
Pre-Production - Degraded Performance
Resolved - The API response time was degraded during this period, some requests may have failed or not have been processed within the anticipated timeframe.
Apr 14, 11:33 BST
Investigating - We are currently investigating this issue.
Apr 14, 11:32 BST
RiskNarrative Account Entity View Page
Resolved - This incident has been resolved, and service has returned to normal for the RiskNarrative UK Production environment.

Thank you for your patience while we worked to restore service.
Apr 14, 09:01 BST
Monitoring - We have implemented a fix for the issue affecting the RiskNarrative UK Production environment.

Service is returning to normal, and we are monitoring the environment closely to ensure stability. We will provide a final update once monitoring is complete.
Apr 13, 16:45 BST
Identified - We have identified the cause of this issue affecting RiskNarrative UK Production environment and are implementing a fix.

While this work is underway, customers may continue to experience difficulties accessing the RiskNarrative platform's Account Entity view page. We will share another update once the fix is in place.
Apr 10, 15:55 BST
Investigating - We are currently investigating an issue affecting RiskNarrative UK Production environment. From Friday 10th April 2026, customers may experience difficulties accessing the RiskNarrative platform's Account Entity view page.

Our teams are working to understand the cause and restore normal service. We will continue to provide updates as we learn more.

We apologise for the disruption and appreciate your patience.
Apr 10, 14:32 BST
Apr 13, 2026
Production AU - Deployment + DB Maintenance
Completed - The scheduled maintenance has been completed.
Apr 13, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 12:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 2, 11:23 BST
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026
MFT - Maintenance
Completed - The scheduled maintenance has been completed.
Apr 10, 10:27 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 10:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 8, 16:10 BST
Apr 9, 2026
Production UK - Deployment + DB Maintenance
Completed - The scheduled maintenance has been completed.
Apr 9, 23:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 21:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 2, 10:13 BST
Production EU - Deployment + DB Maintenance
Completed - The scheduled maintenance has been completed.
Apr 9, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 20:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 2, 10:12 BST
Apr 8, 2026
Production US - Deployment + DB Maintenance
Completed - The scheduled maintenance has been completed.
Apr 8, 11:13 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 09:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 2, 10:10 BST
Apr 7, 2026
Production APAC - Deployment + DB Maintenance
Completed - The scheduled maintenance has been completed.
Apr 7, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 14:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 2, 10:09 BST
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026
Pre-Production - DB Maintenance
Completed - The scheduled maintenance has been completed.
Apr 3, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 09:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 2, 10:21 BST
Apr 2, 2026

No incidents reported.

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