All Systems Operational

About This Site

Welcome to the RiskNarrative® home for real-time information on our platforms' status. Here you'll find live and historical data on systems availability. If there are any interruptions in service, a note will be posted here. The site is for informational purposes only and not for contractual obligation purposes.

Uptime over the past 90 days. View historical uptime.
UK: www.trunarrative.cloud Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
US: us.trunarrative.cloud Operational
90 days ago
99.97 % uptime
Today
API Operational
90 days ago
99.97 % uptime
Today
Portal Operational
90 days ago
99.98 % uptime
Today
EU: eu.trunarrative.cloud Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
99.98 % uptime
Today
APAC: apac.trunarrative.cloud Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
99.98 % uptime
Today
AU: au.trunarrative.cloud Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
PP: pp.trunarrative.cloud Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
API Documentation: api.trunarrative.com Operational
90 days ago
100.0 % uptime
Today
MFT Service Operational
Third-party Application Endpoints Operational
Aristotle Operational
Au10tix Operational
BlueM Operational
BVD Operational
CallValidate Operational
CCBR Operational
CDDN Operational
Cedar Rose Operational
Charity Commission Operational
Cifas Operational
Compliance Lens AP Operational
Compliance Lens AU Operational
Compliance Lens EU Operational
Compliance Lens UK Operational
Compliance Lens US Operational
ComplyAdvantage Operational
Creditsafe Operational
CRIF Operational
Cruks Operational
Datazoo Operational
Dow Jones Operational
Dun & Bradstreet Operational
Emailage Operational
Equifax Canada Operational
Equifax UK Operational
GBG Operational
GDC Operational
Graydon Operational
IDVerse Operational
Infinian Operational
Iovation Operational
Kyckr Operational
LexisNexis Brazil IVS Operational
LexisNexis IDU Operational
LexisNexis InstantID Operational
LexisNexis InstantID Q & A Operational
LexisNexis RiskView Operational
LexisNexis ThreatMetrix Operational
Mastercard Operational
ResistantAI Operational
Seon Operational
Socure Operational
TransUnion Operational
Trulioo Operational
VatStack Operational
Veratad Operational
Veridas Operational
Veriff Operational
Visa Operational
Vital4 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Production UK - DB Maintenance Jul 16, 2026 21:00 - Jul 17, 2026 01:00 BST

We will be undergoing scheduled maintenance during this time.
Posted on Jul 09, 2026 - 15:43 BST
Jul 15, 2026
Production US - DB Maintenance
Completed - The scheduled maintenance has been completed.
Jul 15, 10:57 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 09:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 9, 15:41 BST
Jul 14, 2026
Compliance Lens Service Issues
Resolved - This incident has been resolved, and service has returned to normal for all production environments.

Thank you for your patience while we worked to restore service.
Jul 14, 18:22 BST
Update - We continue to investigate an issue affecting all production environments for Compliance Lens service. From Tuesday July 14th at approximately 16:06 BST customers may experience app timeouts for Compliance Lens screening.

Our teams are working to understand the cause and restore normal service. We will continue to provide updates as we learn more.

We apologise for the disruption and appreciate your patience.
Jul 14, 16:49 BST
Investigating - We are currently investigating an issue affecting all production environments for Compliance Lens service. From Tuesday July 14th at approximately 16:06 BST customers may experience app timeouts for Compliance Lens screening.

Our teams are working to understand the cause and restore normal service. We will continue to provide updates as we learn more.

We apologise for the disruption and appreciate your patience.
Jul 14, 16:26 BST
Production APAC - DB Maintenance
Completed - The scheduled maintenance has been completed.
Jul 14, 15:52 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 14:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 9, 15:41 BST
Jul 13, 2026
Production AU - DB Maintenance
Completed - The scheduled maintenance has been completed.
Jul 13, 13:14 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 12:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 9, 15:39 BST
MFT - Maintenance
Completed - The scheduled maintenance has been completed.
Jul 13, 11:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 11:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 13, 10:38 BST
Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026
RiskNarrative US Production - Degraded Journey/Strategy Performance
Resolved - This issue has been resolved, and service has returned to normal for the LexisNexis® RiskNarrative® US Production environment.

Thank you for your patience while we worked to restore service.
Jul 10, 14:21 BST
Monitoring - Service is returning to normal for the LexisNexis® RiskNarrative® US Production environment, and we are monitoring the environment closely to ensure stability. We will provide a final update once monitoring is complete.
Jul 10, 14:09 BST
Investigating - We are currently investigating an issue affecting the LexisNexis® RiskNarrative® US Production environment. From 13:19 BST, Friday 10th July 2026, customers may experience some errors when sending traffic to our RunJourney and RunStrategy endpoints. Customers may additionally notice some latency or errors navigating through the RiskNarrative® portal.

Our teams are working to understand the cause and restore normal service. We will continue to provide updates as we learn more.

We apologise for the disruption and appreciate your patience.
Jul 10, 13:57 BST
Pre-Production - DB Maintenance
Completed - The scheduled maintenance has been completed.
Jul 10, 11:45 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 09:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 9, 13:01 BST
Jul 9, 2026
Production UK - Emergency DB Maintenance
Completed - The scheduled maintenance has been completed.
Jul 9, 22:32 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 21:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 6, 16:27 BST
Production EU - Emergency DB Maintenance
Completed - The scheduled maintenance has been completed.
Jul 9, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 20:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 6, 16:27 BST
Jul 8, 2026
MFT - Maintenance
Completed - The scheduled maintenance has been completed.
Jul 8, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 16:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 8, 15:53 BST
Production US - Emergency DB Maintenance
Completed - The scheduled maintenance has been completed.
Jul 8, 11:32 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 09:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 6, 16:26 BST
Jul 7, 2026
Production APAC - Emergency DB Maintenance
Completed - The scheduled maintenance has been completed.
Jul 7, 16:39 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 14:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 6, 16:25 BST
Pre-Production Deployment
Completed - The scheduled maintenance has been completed.
Jul 7, 14:44 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 14:01 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 7, 13:34 BST
Jul 6, 2026
Production AU - Emergency DB Maintenance
Completed - The scheduled maintenance has been completed.
Jul 6, 15:18 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 12:15 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 6, 12:02 BST
Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026
Production UK - Deployment + DB Maintenance
Completed - The scheduled maintenance has been completed.
Jul 2, 22:50 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 21:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 25, 07:15 BST
Jul 1, 2026
Production EU - Deployment + DB Maintenance
Completed - The scheduled maintenance has been completed.
Jul 1, 21:55 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 20:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 25, 07:14 BST
Threat Metrix App Errors
Resolved - This incident has been resolved, and service has returned to normal for Threat Metrix.

Thank you for your patience while we worked to restore service.
Jul 1, 15:45 BST
Identified - We have identified the cause of this issue affecting Threat Metrix in the US production Environment and are implementing a fix.

While this work is underway, customers may continue to experience app errors when sending applications to the Threat Metrix service. We will share another update once the fix is in place.
Jul 1, 15:03 BST
Investigating - We are currently investigating an issue affecting the US Production Environment. We are seeing increased app error reports from the Threat Metrix service.

Our teams are working to understand the cause and restore normal service. We will continue to provide updates as we learn more.

We apologise for the disruption and appreciate your patience.
Jul 1, 14:45 BST
Production US - Deployment + DB Maintenance
Completed - The scheduled maintenance has been completed.
Jul 1, 12:31 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 09:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 25, 07:13 BST
← Incident History Powered by Atlassian Statuspage

LexisNexis and the Knowledge Burst logo are registered trademarks of RELX Inc. RiskNarrative is a trademark of LexisNexis Risk Solutions UK Limited.

© 2025 LexisNexis Risk Solutions