All Systems Operational

About This Site

Welcome to the RiskNarrative® home for real-time information on our platforms' status. Here you'll find live and historical data on systems availability. If there are any interruptions in service, a note will be posted here. The site is for informational purposes only and not for contractual obligation purposes.

Uptime over the past 90 days. View historical uptime.
UK: www.trunarrative.cloud Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
99.99 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
US: us.trunarrative.cloud Operational
90 days ago
99.98 % uptime
Today
API Operational
90 days ago
99.97 % uptime
Today
Portal Operational
90 days ago
99.98 % uptime
Today
EU: eu.trunarrative.cloud Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
99.98 % uptime
Today
APAC: apac.trunarrative.cloud Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
99.98 % uptime
Today
AU: au.trunarrative.cloud Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
PP: pp.trunarrative.cloud Operational
90 days ago
99.96 % uptime
Today
API Operational
90 days ago
99.93 % uptime
Today
Portal Operational
90 days ago
99.99 % uptime
Today
API Documentation: api.trunarrative.com Operational
90 days ago
99.95 % uptime
Today
MFT Service Operational
Third-party Application Endpoints Operational
Aristotle Operational
Au10tix Operational
BlueM Operational
BVD Operational
CallValidate Operational
CCBR Operational
CDDN Operational
Cedar Rose Operational
Charity Commission Operational
Cifas Operational
Compliance Lens AP Operational
Compliance Lens AU Operational
Compliance Lens EU Operational
Compliance Lens UK Operational
Compliance Lens US Operational
ComplyAdvantage Operational
Creditsafe Operational
CRIF Operational
Cruks Operational
Datazoo Operational
Dow Jones Operational
Dun & Bradstreet Operational
Emailage Operational
Equifax Canada Operational
Equifax UK Operational
GBG Operational
GDC Operational
Graydon Operational
IDVerse Operational
Infinian Operational
Iovation Operational
Kyckr Operational
LexisNexis Brazil IVS Operational
LexisNexis IDU Operational
LexisNexis InstantID Operational
LexisNexis InstantID Q & A Operational
LexisNexis RiskView Operational
LexisNexis ThreatMetrix Operational
Mastercard Operational
ResistantAI Operational
Seon Operational
Socure Operational
TransUnion Operational
Trulioo Operational
VatStack Operational
Veratad Operational
Veridas Operational
Veriff Operational
Visa Operational
Vital4 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Production AU - DB Maintenance Jun 1, 2026 12:00-16:00 BST

We will be undergoing scheduled maintenance during this time.
Posted on May 21, 2026 - 12:57 BST

Production AU - Deployment Jun 1, 2026 12:00-16:00 BST

We will be undergoing scheduled maintenance during this time.
Posted on May 29, 2026 - 15:28 BST

Production APAC - Deployment Jun 2, 2026 14:00-18:00 BST

We will be undergoing scheduled maintenance during this time.
Posted on May 29, 2026 - 15:30 BST

Production US - Deployment Jun 3, 2026 09:00-13:00 BST

We will be undergoing scheduled maintenance during this time.
Posted on May 29, 2026 - 15:31 BST

Production EU - Deployment Jun 3, 2026 20:00 - Jun 4, 2026 00:00 BST

We will be undergoing scheduled maintenance during this time.
Posted on May 29, 2026 - 15:32 BST

Production UK - Deployment Jun 4, 2026 21:00 - Jun 5, 2026 01:00 BST

We will be undergoing scheduled maintenance during this time.
Posted on May 29, 2026 - 15:34 BST
May 31, 2026

No incidents reported today.

May 30, 2026

No incidents reported.

May 29, 2026
Production US - Degraded Performance
Resolved - API response time was degraded during this period, some requests may have failed or not have been processed within the anticipated timeframe.
May 29, 18:16 BST
Investigating - We are currently investigating this issue.
May 29, 18:10 BST
May 28, 2026
Production UK - DB Maintenance
Completed - The scheduled maintenance has been completed.
May 28, 22:44 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 21:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
May 21, 12:56 BST
MFT Windows Update
Completed - The scheduled maintenance has been completed.
May 28, 10:50 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 10:15 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
May 27, 10:05 BST
May 27, 2026
Production EU - DB Maintenance
Completed - The scheduled maintenance has been completed.
May 27, 22:24 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 20:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
May 21, 12:54 BST
Pre-Production Deployment
Completed - The scheduled maintenance has been completed.
May 27, 16:55 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 15:15 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
May 27, 15:10 BST
Production US - DB Maintenance
Completed - The scheduled maintenance has been completed.
May 27, 11:42 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 09:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
May 21, 12:54 BST
May 26, 2026
Production APAC - DB Maintenance
Completed - The scheduled maintenance has been completed.
May 26, 15:29 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 14:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
May 21, 12:53 BST
Production US - Degraded Performance
Resolved - API response time was degraded during this period, some requests may have failed or not have been processed within the anticipated timeframe.
May 26, 09:11 BST
Investigating - We are currently investigating this issue.
May 26, 09:10 BST
May 25, 2026
Production US - Degraded Performance
Resolved - API response time was degraded during this period, some requests may have failed or not have been processed within the anticipated timeframe.
May 25, 22:30 BST
Investigating - We are currently investigating this issue.
May 25, 22:27 BST
Production US - Degraded Performance
Resolved - API response time was degraded during this period, some requests may have failed or not have been processed within the anticipated timeframe.
May 25, 22:23 BST
Update - We are continuing to investigate this issue.
May 25, 22:22 BST
Investigating - We are currently investigating this issue.
May 25, 22:21 BST
Production US - Degraded Performance
Resolved - API response time was degraded during this period, some requests may have failed or not have been processed within the anticipated timeframe.
May 25, 22:19 BST
Investigating - We are currently investigating this issue.
May 25, 22:18 BST
Production US - Degraded Performance
Resolved - API response time was degraded during this period, some requests may have failed or not have been processed within the anticipated timeframe.
May 25, 22:14 BST
Investigating - We are currently investigating this issue.
May 25, 22:13 BST
Production US - Degraded Performance
Resolved - API response time was degraded during this period, some requests may have failed or not have been processed within the anticipated timeframe.
May 25, 22:06 BST
Investigating - We are currently investigating this issue.
May 25, 22:05 BST
Production US - Degraded Performance
Resolved - API response time was degraded during this period, some requests may have failed or not have been processed within the anticipated timeframe.
May 25, 21:37 BST
Investigating - We are currently investigating this issue.
May 25, 21:36 BST
Production US - Degraded Performance
Resolved - API response time was degraded during this period, some requests may have failed or not have been processed within the anticipated timeframe.
May 25, 21:30 BST
Investigating - We are currently investigating this issue.
May 25, 21:29 BST
May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026
Pre-Production - DB Maintenance
Completed - The scheduled maintenance has been completed.
May 22, 10:50 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 09:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
May 21, 08:09 BST
May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

May 19, 2026
Compliance Lens Service Outage in US Prod
Resolved - This incident has been resolved.
May 19, 21:08 BST
Update - We are continuing to monitor for any further issues.
May 19, 16:41 BST
Monitoring - We have implemented a fix for the issue affecting Compliance Lens in US Production.

Service is returning to normal, and we are monitoring the environment closely to ensure stability. We will provide a final update once monitoring is complete
May 19, 16:40 BST
Investigating - We are currently investigating an issue affecting US Production Environment. From 15:00 UTC May 19, 2026 we are experiencing a Compliance Lens service outage and customers will see error messages for Compliance Lens applications.

Our teams are working to understand the cause and restore normal service. We will continue to provide updates as we learn more.

We apologise for the disruption and appreciate your patience.
May 19, 16:27 BST
May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

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