This incident has been resolved, and service has returned to normal for Threat Metrix.
Thank you for your patience while we worked to restore service.
Posted Jul 01, 2026 - 15:45 BST
Identified
We have identified the cause of this issue affecting Threat Metrix in the US production Environment and are implementing a fix.
While this work is underway, customers may continue to experience app errors when sending applications to the Threat Metrix service. We will share another update once the fix is in place.
Posted Jul 01, 2026 - 15:03 BST
Investigating
We are currently investigating an issue affecting the US Production Environment. We are seeing increased app error reports from the Threat Metrix service.
Our teams are working to understand the cause and restore normal service. We will continue to provide updates as we learn more.
We apologise for the disruption and appreciate your patience.
Posted Jul 01, 2026 - 14:45 BST
This incident affected: US: us.trunarrative.cloud (API, Portal) and Third-party Application Endpoints (LexisNexis ThreatMetrix).