All Systems Operational

About This Site

Welcome to the RiskNarrative® home for real-time information on our platforms' status. Here you'll find live and historical data on systems availability. If there are any interruptions in service, a note will be posted here. The site is for informational purposes only and not for contractual obligation purposes.

Uptime over the past 90 days. View historical uptime.
UK: www.trunarrative.cloud ? Operational
90 days ago
99.97 % uptime
Today
API Operational
90 days ago
99.96 % uptime
Today
Portal Operational
90 days ago
99.98 % uptime
Today
US: us.trunarrative.cloud ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
EU: eu.trunarrative.cloud ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
APAC: apac.trunarrative.cloud ? Operational
90 days ago
99.98 % uptime
Today
API Operational
90 days ago
99.96 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
AU: au.trunarrative.cloud ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
PP: pp.trunarrative.cloud ? Operational
90 days ago
99.97 % uptime
Today
API Operational
90 days ago
99.95 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
API Documentation: api.trunarrative.com ? Operational
90 days ago
99.98 % uptime
Today
MFT Service ? Operational
Third-party Application Endpoints Operational
CallValidate Operational
CCBR Operational
CDDN Operational
Cedar Rose Operational
Cifas Operational
ComplyAdvantage Operational
Creditsafe Operational
CRIF Operational
Cruks Operational
Dow Jones Operational
Ekata Operational
Equifax Canada Operational
Equifax UK Operational
GBG Operational
GDC Operational
Iovation Operational
Jumio Operational
Kompany Operational
LexisNexis Operational
Mastercard Operational
OCR Labs Operational
Seon Operational
TransUnion Operational
Trulioo Operational
Veratad Operational
Veridas Operational
Vital4 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Production UK - DB Maintenance Jun 12, 2025 21:00 - Jun 13, 2025 01:00 BST

We will be undergoing scheduled maintenance during this time.
Posted on Jun 04, 2025 - 09:24 BST
Jun 12, 2025

No incidents reported today.

Jun 11, 2025
Production EU - DB Maintenance
Completed - The scheduled maintenance has been completed.
Jun 11, 20:28 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 20:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 4, 09:23 BST
Production US - DB Maintenance
Completed - The scheduled maintenance has been completed.
Jun 11, 09:34 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 09:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 4, 09:22 BST
Jun 10, 2025
Production APAC - Release + DB Maintenance
Completed - The scheduled maintenance has been completed.
Jun 10, 16:32 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 14:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 4, 09:21 BST
Jun 9, 2025
Pre-Production - Degraded Performance
Resolved - This incident has been resolved.
Jun 9, 19:17 BST
Investigating - We are currently investigating this issue.
Jun 9, 19:16 BST
Pre-Production - Degraded Performance
Resolved - This incident has been resolved.
Jun 9, 18:59 BST
Investigating - We are currently investigating this issue.
Jun 9, 18:58 BST
Pre-Production Release
Completed - The scheduled maintenance has been completed.
Jun 9, 16:28 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 14:30 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 9, 14:12 BST
Production AU - DB Maintenance
Completed - The scheduled maintenance has been completed.
Jun 9, 12:46 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 12:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 4, 09:19 BST
Production APAC - Degraded Performance
Resolved - This incident has been resolved.
Jun 9, 07:09 BST
Investigating - We are currently investigating this issue.
Jun 9, 06:27 BST
Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025
Production UK - Release
Completed - The scheduled maintenance has been completed.
Jun 5, 22:35 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 21:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
May 30, 16:26 BST
Jun 4, 2025
Production EU - Release
Completed - The scheduled maintenance has been completed.
Jun 4, 21:40 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 20:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
May 30, 16:25 BST
Production US - Release
Completed - The scheduled maintenance has been completed.
Jun 4, 11:18 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 09:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
May 30, 16:24 BST
Jun 3, 2025
Production APAC - DB Maintenance
Completed - The scheduled maintenance has been completed.
Jun 3, 16:24 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 14:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
May 30, 16:24 BST
Jun 2, 2025
Production AU - Release
Completed - The scheduled maintenance has been completed.
Jun 2, 14:43 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 12:00 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
May 30, 16:23 BST
Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025
Production UK - Degraded Performance
Resolved - This incident has been resolved.
May 30, 12:30 BST
Investigating - We are currently investigating this issue.
May 30, 12:29 BST
May 29, 2025

No incidents reported.

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